Your Premium purchase
Premium is a one-time software purchase for one trip and its selected group size. There is no subscription to cancel. It does not include flights, hotels, tickets or any other travel reservation. Payments are currently disabled during setup.
Requesting a refund
Paddle handles Premium payments as merchant of record. Use the support link in your Paddle receipt or visit paddle.net to request a refund. You can also contact Tripanize for help with the product or identifying your purchase.
Paddle may consider discretionary requests made within 14 days of the transaction. Requests are reviewed individually; this is not an automatic money-back guarantee. Eligibility depends on applicable law, the circumstances and Paddle’s refund policy.
Your rights and technical problems
Mandatory consumer rights, including applicable withdrawal rights and remedies for faulty or misdescribed services, are preserved. Rules for immediately supplied digital content and any required express consent depend on your country and the purchase circumstances.
If Premium fails to unlock or has a persistent material fault, contact Tripanize first for help. If unresolved, contact Paddle with the purchase reference and issue details. Approved refunds are handled by Paddle, normally to the original payment method.
What to include
Provide the purchase email, Paddle transaction reference, approximate purchase date and a description of the problem. Do not send a password, full card number, identity document or bank details through our contact form. A bank dispute remains subject to your lawful rights.
A refund or payment reversal can remove or change paid access for that trip. Saved trip information is kept. Refunds for reservations made with a travel or event provider must be requested from that provider under its own rules.